Most people work in a small business because they love it – the intimacy, the challenge, the opportunity. Why do you come to work every day?
Do you enjoy working with your employees? Are you happy with your customers? Do you have supportive suppliers, bankers, accountants?
Before you answer, ask yourself this: If you started all over again today, would you choose each of these people to do business with you? If the answer is no, then you’ll find it difficult if not impossible to scale up what you worked so hard to create.
You can’t plan a strategy trying to work around unhappy relationships, and you won’t execute successfully if key players are underperforming.
The question is, Can you identify these weak spots – and do you know why they’re weak?
An employee might not have clear direction. An unreliable supplier may know they can get away with it. A partner who has watched you pick up any slack won’t feel any urgency to step up.
Underperforming associates cost your business more than you know:
• They’re a drag on morale, which hurts recruitment and retention efforts.
• They drive away customers, which means lost revenue and word-of-mouth marketing.
• They take up your time in oversight, correction and, ultimately, release and replacement, which means lost opportunities.
Profit Foundry can help you identify which employees are key to scaling your business and work with you to establish functional and process accountability, then implement needed changes. The end result will be a stronger, scalable business with a less-stressed you as its leader.